Towards Personalized, Socially Aware and Active Knowledge Management Systems
نویسندگان
چکیده
This paper proposes to extend current Knowledge Management Systems with functionalities that (1) support the organization in better managing its tacit knowledge; (2) help engage users in a continuous and dynamic knowledge exchange; (3) provide more tailored and active support to the users and in particular take into account their competence, their role in the organization, their social network, or their cognitive style. This approach is operationalized by (1) providing mechanisms that support social processes (trust building, group formation and coordination); (2) using proactive software agents to increase the level of interactivity and to stimulate knowledge exchange; (3) personalizing as much as possible the interaction (in the selection and in the presentation of the content) in order to maximize the impact of the knowledge delivered. Different examples help to illustrate how this approach can be applied in a variety of application contexts.
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